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Tourist
Posts: 7

Music not downloading

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I am unable to download music on the quik app for use offline, i am using a galaxy s7 edge and have enough storage. Even when I try to download a song that is not currently in the library it gives and error message - (An error happened during download. Try again later.) I have uninstalled and re installed with no luck
GoPro
Posts: 19,608

Re: Music not downloading

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Hello @kieran939. See if you get a pop-up notification bout enabling Offline Music Library. Make sure this is toggled to on. Then try downloading music for offline use again. Let us know how it works out. 

Tourist
Posts: 7

Re: Music not downloading

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There is no pop up, I select the toggle button to download offline, it goes blue then I go back to editor and nothing is downloading, I go back to the music and this is grey again, even if I do not go back to the edit nothing happens. And as commeted before if i select a song that is not downloaded and press the tick button if just pops an error to say error please try again later. I have about 4 gb free space aswell
GoPro
Posts: 27,018

Re: Music not downloading

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Hi @kieran939

 

I have just tested two Android phones and I was able to download music on both.

See if this steps works:

Make sure that you are connected to the internet first.

Do a test project.

Tap on the Music icon.

Tap on > then tap on Music Library.

Select your preferred music.

Tap on the check button to confirm.

Wait for the download to complete.

 

Once done, put your phone on offline mode then do a test project.

You should be able to locate the music on your music library.

 

Let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 7

Re: Music not downloading

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No this did not work, you pretty much just explained how to select music, and I already told you this did not work. Only about 70% of the music downloads, the offline tab just keeps going back to grey, I also tried this on my phone and a galaxy A5 phone on different wifi also and they both did not download all the music in the library, and both gave the same error when trying to individually add a song to the video
Tourist
Posts: 3

Re: Music not downloading

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This doesn't address the issues with saving songs when offlne. When I attempt, it'll hit a tangle with one melody a choose it didn't download the other anyway numerous tunes it said it did. That there are such huge numbers of things in this rundown of issues essentially discloses to me Music wasn't prepared for the prime time. This three month trial is basically a three months beta to the extent I'm concerned. It is simply non-functional for me too.

Charles N. Glowacki
make my essay

GoPro
Posts: 27,018

Re: Music not downloading

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Hi @kieran939

 

You may contact our Support Team to have this checked further.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

Tourist
Posts: 7

Re: Music not downloading

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I have already contacted you about this. You spent about 30 minutes asking for all my details and then asked if I had gopro plus. I do not, so you said you could not help me.
Sightseer
Posts: 5

Re: Music not downloading

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I have the SAME problem with my iphone and support is USELESS. I can play the preselected song and video just fine, the second i change the song it then errors out my video. SUPPORT IS TOTALLY USELESS. 

I can't ever get past 94% download on the offline music library that QUIK provides. Useless support team....

Tourist
Posts: 3

Re: Music not downloading

[ New ]

This doesn't address the issues with saving songs when offlne. When I attempt, it'll hit a tangle with one melody a choose it didn't download the other anyway numerous tunes it said it did. That there are such huge numbers of things in this rundown of issues essentially discloses to me Music wasn't prepared for the prime time. This three month trial is basically a three months beta to the extent I'm concerned. It is simply non-functional for me too.

Tourist
Posts: 4

Re: Music not downloading

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I am having the same issue. When I go into music library I can't play all of the songs. Can't download all of them either. I'm on a Google Pixel 2. I think GoPro had this same issue last year and they said it was a server issue. Please fix!
Tourist
Posts: 3

Re: Music not downloading

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I have no clue where to begin. I as of late had my GoPro Hero 3 stopped downloading music too and I have had a go at all that I know to do to fix it yet it would not download right. Allowed this GoPro is more than 6 years and I taped tons and tons and tons with it. It was my principle camera for everything so I took it all over the place. I would not like to get another GoPro in light of the fact that I was worried about the possibility that that it probably won't work or come up short at an uncommon minute that I would never again observe. I have purchased a GP Hero 7 Black and I can truly not say enough.

make my essay

GoPro
Posts: 19,608

Re: Music not downloading

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Hello Everyone, 

 

We'd like to get more information about the issue so we can help better. Does the error happen only with particular music under a specific category? Does it matter whether you are connected to Wi-Fi or 4G (data)? Try saving your drafts, close and kill the app and try again. Let us know how it works out. A screenshot of the error message that you are getting will be greatly helpful. 

 

Thanks!

Tourist
Posts: 7

Re: Music not downloading

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Nope under any category, just ones thst have not auto downloadrd and no it does not matter if its wifi or 4g I get the same error. I cannot add images of a screen shot on this page
GoPro
Posts: 19,608

Re: Music not downloading

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Thank you for the quick response, @kieran939. If you are replying on a desktop, there is a picture icon on the top bar of the reply window.You can click on it and add the screenshot. If you are on mobile, there is an "Attachments" portion on the lower left corner of the reply window which will allow you to choose file. 

Tourist
Posts: 7

Re: Music not downloading

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Screenshot_20190217-151107_Quik.jpg

GoPro
Posts: 3,036

Re: Music not downloading

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@kieran939 @epicgorge53314  @samh04337 @robbier74757 

Hi,

 

Sorry about that it's a very strange problem. It seems that some users like you have issues, other don't at all. I've tested on both Pixel and iPhone and the musics were correclty downloaded - wifi/4G - no error. I had our testers try this as well and it worked fine also. Someone in customer support had an error on one song but not on the other on one device not on the other... It's a big mystery.

I can suggest to go to the Settings and clear all downloaded songs and try again in Wifi / 4G.

Sorry about that, been trying to isolate the issue but it's not an easy one.

Sightseer
Posts: 5

Re: Music not downloading

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I've tried this multiple times, on multiple different Wifi connections as well as on 4G LTE and on 3G. To get the same issue. Hoping you guys an pin point the problem. This has been quite a long time with no resolution. Thanks. 

Sightseer
Posts: 5

Re: Music not downloading

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51088792_2006626662975395_4159379847094730752_n.jpg
Sightseer
Posts: 5

Re: Music not downloading

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50996705_346988432698160_4345419323343372288_n.jpg
GoPro
Posts: 3,036

Re: Music not downloading

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@robbier74757 I hear you. I'm having problem with a particular song and don't have problem with the song you picked for example. Seems it's changing randomly which doesn't help us finding the problem. I've let the team know.

GoPro
Posts: 3,036

Re: Music not downloading

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Good News!!! @kieran939 @robbier74757 @epicgorge53314 @samh04337 @mariustanya 

We managed to find out what was happening, it was an issue with some servers. Things should be back to normal now :)

Thanks for your patience :)