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Tourist
Posts: 6

Music not downloading

I am unable to download music on the quik app for use offline, i am using a galaxy s7 edge and have enough storage. Even when I try to download a song that is not currently in the library it gives and error message - (An error happened during download. Try again later.) I have uninstalled and re installed with no luck
Highlighted
GoPro
Posts: 7,578

Re: Music not downloading

Hello @kieran939. See if you get a pop-up notification bout enabling Offline Music Library. Make sure this is toggled to on. Then try downloading music for offline use again. Let us know how it works out. 

Tourist
Posts: 6

Re: Music not downloading

There is no pop up, I select the toggle button to download offline, it goes blue then I go back to editor and nothing is downloading, I go back to the music and this is grey again, even if I do not go back to the edit nothing happens. And as commeted before if i select a song that is not downloaded and press the tick button if just pops an error to say error please try again later. I have about 4 gb free space aswell
GoPro
Posts: 8,992

Re: Music not downloading

 

Hi @kieran939

 

I have just tested two Android phones and I was able to download music on both.

See if this steps works:

Make sure that you are connected to the internet first.

Do a test project.

Tap on the Music icon.

Tap on > then tap on Music Library.

Select your preferred music.

Tap on the check button to confirm.

Wait for the download to complete.

 

Once done, put your phone on offline mode then do a test project.

You should be able to locate the music on your music library.

 

Let us know how it goes.

 

Thanks!

Ej

 

Tourist
Posts: 6

Re: Music not downloading

No this did not work, you pretty much just explained how to select music, and I already told you this did not work. Only about 70% of the music downloads, the offline tab just keeps going back to grey, I also tried this on my phone and a galaxy A5 phone on different wifi also and they both did not download all the music in the library, and both gave the same error when trying to individually add a song to the video
Tourist
Posts: 3

Re: Music not downloading

This doesn't address the issues with saving songs when offlne. When I attempt, it'll hit a tangle with one melody a choose it didn't download the other anyway numerous tunes it said it did. That there are such huge numbers of things in this rundown of issues essentially discloses to me Music wasn't prepared for the prime time. This three month trial is basically a three months beta to the extent I'm concerned. It is simply non-functional for me too.

Charles N. Glowacki
make my essay

GoPro
Posts: 8,992

Re: Music not downloading

 

Hi @kieran939

 

You may contact our Support Team to have this checked further.

https://gopro.com/help/ContactUs 

 

Thanks!

Ej

 

Tourist
Posts: 6

Re: Music not downloading

I have already contacted you about this. You spent about 30 minutes asking for all my details and then asked if I had gopro plus. I do not, so you said you could not help me.