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Reply
Sightseer
Posts: 1
Accepted Solution

Mein neu gekaufter GoPro7 verbindet sich nicht mit der der App auf meinem iPhone (upgedated).

Sehr geehrtes GoPro Support Team,

ichhabe vorgestern ein GoPro7 gekauft, obwohl ich eine günstigere Alternative kaufen wollte, aber letztendlich hat mich die automtische Stabilisation etc überzeuigt. ABER die App mit der Kamera zu verbinden ist eine Herausforderung, bin technisch nicht unbedingt der versierteste und eine App verbinden kann ich normalerweise schon. Die GoPro7 meinem iPhone zu verbinden funktioniert trotz x-maliger Versuche nicht. iPhone habe ich upgedated auch das hat nicht zum Erfolg geführt. Ich habe schon gelesen das diese Connection anscheinend problematisch ist.  Die Lösungen das man das Wi-Fi löschen soll etc ist für mich keine Option, da ich nicht alle Wi-Fi Passwörter löschen will die ich dann alle wieder neu eingeben müsste etc. Vielleicht habe ich aber auch Ihre Lösungsoption falsch interpretiert/verstanden. 

Bitte um Kontaktaufnahme mit Möglichkeiten mein Problem zu fixen.

Gruß
Jürgen Müller


Accepted Solutions
GoPro
Posts: 10,144

Re: Mein neu gekaufter GoPro7 verbindet sich nicht mit der der App auf meinem iPhone (upgedated).

Hi @juumlrgenm01

 

Forgetting the Wi-Fi network will only remove the GoPro Wi-Fi information. from your phone and will not affect other connections.

The steps on this article should help you out with pairing your camera to the app.


Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs       

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 10,144

Re: Mein neu gekaufter GoPro7 verbindet sich nicht mit der der App auf meinem iPhone (upgedated).

Hi @juumlrgenm01

 

Forgetting the Wi-Fi network will only remove the GoPro Wi-Fi information. from your phone and will not affect other connections.

The steps on this article should help you out with pairing your camera to the app.


Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs       

 

Thanks!

Ej