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Sightseer
Posts: 2

Media

[ New ]
So all of my media is on my GoPro app. I’m trying to delete pictures from a burst and every time i try to delete the pictures, nothing deletes. I have to do all of it on my actual GoPro and it takes forever. I have a GoPro hero 6.
GoPro
Posts: 24,442

Re: Media

[ New ]

Hi @kayleightaylor

 

Are you using an Android or an iPhone?

What SD card are you using?

I have taken a test burst photo, paired the camera to my phone and was able to view the photos and delete them via the GoPro app. 

Please ensure that the camera and the app are up to date.

 

For reference, you may check:

How to View, Copy, and Delete Media Using the GoPro App

 

Let us know how it goes.

 

Thanks!

Ej

 

 

 

Sightseer
Posts: 2

Re: Media

[ New ]
I’m using an iPhone with a SanDisk extreme plus 64gb. This is the first time this has ever happened as well
GoPro
Posts: 24,442

Re: Media

[ New ]

 

Hi @kayleightaylor

 

While I am not certain as to why this happened, you may try resetting the camera and formatting the SD card. **Formatting the card deletes all information stored, save any important files.

Pair the camera with your phone then try again.

 

Regards,

Ej