Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Media onlyransfers 1 at a time , have to keep requesting media download

 

Accepted Solutions
GoPro
Posts: 11,456

Re: Media onlyransfers 1 at a time , have to keep requesting media download

Hi @rapiddusk37584

 

Do you have the latest version of the GoPro app?

Are you using an Android or an iPhone?

 

What happens when you select multiple files?

Are you getting an error message?

 

Please note: Depending on your device’s processing power, some higher resolution files may need to be converted to a lower resolution. To accommodate this process, be sure that your device has double the required space available for the content you want to transfer. 
Example: If your video is 2GB, make sure you have at least 4GB available. 

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 11,456

Re: Media onlyransfers 1 at a time , have to keep requesting media download

Hi @rapiddusk37584

 

Do you have the latest version of the GoPro app?

Are you using an Android or an iPhone?

 

What happens when you select multiple files?

Are you getting an error message?

 

Please note: Depending on your device’s processing power, some higher resolution files may need to be converted to a lower resolution. To accommodate this process, be sure that your device has double the required space available for the content you want to transfer. 
Example: If your video is 2GB, make sure you have at least 4GB available. 

 

 

Thanks!

Ej