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Tourist
Posts: 1
Accepted Solution

Mau funcionamento do App para Android

Olá!

Estou encontrando sérias dificuldades em acessar minha Hero 6 através do App para Android. Para ser honesto, eu não estou sequer conseguindo acessar a câmera pelo app.

Gostaria de obter suporte para sanar esse defeito definitivamente!

Permaneço no aguardo de um contato.

Att.

Marcel Gonzalez


Accepted Solutions
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GoPro
Posts: 6,097

Re: Mau funcionamento do App para Android

Hi @nicestoke13102,

 

May I know the brand and model of you mobile phone?

Make sure that your phone is compatible with the app. 

https://gopro.com/help/articles/block/GoPro-Mobile-Apps-Compatibility

 

If your phone is compatible please try this. 

uninstall and reinstall the app. 

Delete your camera on your phone's bluetooth settings. 

Reset your camera to factory settings. 

Pair it again. 

 

Please let us know if that will work.

 

Regards,

-Jay

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: Mau funcionamento do App para Android

Hi @nicestoke13102,

 

May I know the brand and model of you mobile phone?

Make sure that your phone is compatible with the app. 

https://gopro.com/help/articles/block/GoPro-Mobile-Apps-Compatibility

 

If your phone is compatible please try this. 

uninstall and reinstall the app. 

Delete your camera on your phone's bluetooth settings. 

Reset your camera to factory settings. 

Pair it again. 

 

Please let us know if that will work.

 

Regards,

-Jay