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Tourist
Posts: 2

Map overlay not showing up anymore on goproapp IOS

I recently bought the H7 black, the first videos shot would show the whole map overlay when downloading to my iPhone XS GoPro app, the map was showing full with streets and everything ..... after a couple of days the map add on is just a blue string moving around without the whole map showing????? Is there something wrong with the camera or the app? Can’t find to get the map to display fully again
GoPro
Posts: 5,867

Re: Map overlay not showing up anymore on goproapp IOS

Thank you for the feedback, @adrpad. Was there any change made to the app or the camera like an update perhaps? Are you still able to display other GPS information/sticker on the app? 

Sightseer
Posts: 1

Re: Map overlay not showing up anymore on goproapp IOS

I have this exact same issue; on my iphone the map data appears, on my ipad pro I only get the blue GPS track line.

 

Help?

GoPro
Posts: 261

Re: Map overlay not showing up anymore on goproapp IOS

Hi @howardw8,

 

Since the problem is isolated to your iPad Pro only, please ensure that the GoPro App installed is up-to-date.

 

You can also try to unpair and pair your camera with the device again to see if that will help.

  1. Remove your camera entry from the GoPro App's history.
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history.
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera's Wi-Fi name and password.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Once done, are you still unable to display other GPS information/sticker?

 

If you continue to experience the same issue, can you please provide us the iOS version installed in your iPad Pro?

 

Hopefully this helps!

 

Ann