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Tourist
Posts: 2

MU-00927307 Tim Cannan

[ New ]

Hi,

I purchased the gopro 10 bundall offer with subscription, for some reason my subscription keeps cancelling. I have resubscibed twice now and it continues to cancell. 

Now my gopro after only a few uses wont power on?? I have swapped batteries and nothing.

I have tried everyway possible to get in contact with anyone from support with no repy.

 

Could you please help?

 

Kind regards 

 

Tim Cannan

GoPro
Posts: 32,093

Re: MU-00927307 Tim Cannan

[ New ]

Hi @timothyc203

 

We were able to check the subscription account and see that we have made several payment requests but were all unsuccessful. You may try resubscribing through https://gopro.com/en/us/shop/subscribe-to-gopro-subscription/GoProPlusYearly.html

 

Regarding the camera, is it on when plugged in without the battery?

Please try the troubleshooting steps on GoPro Camera Will Not Power On

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
 

 

Thanks!

Ej

 

 

Tourist
Posts: 2

Re: MU-00927307 Tim Cannan

[ New ]
Thanks so much EJ, I was able to get my GoPro up and running again with a reset and I have subscribed again 👍