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Sightseer
Posts: 1
Accepted Solution

Lost GoPro, video uploaded to iPhone, not GoPro+ cloud, how to force?

Hi,

 

GoPro 5 is at the bottom of a rapid on the Tuolumne river. Sync'd previous days video and photos to iPhone prior to loosing, I don't see a way to force the media on the iPhone to GoPro+. Without the camera, what are my options to get the media off the iPhone.

 

I just bought a new GoPro 6 today, for another trip next week, can I get $50 off for contributing to history when they find it the 5 millions of years from now? (-;

 

I do have a 4 I could trade in?

 

Regards,

 

/Ned

 


Accepted Solutions
GoPro
Posts: 11,601

Re: Lost GoPro, video uploaded to iPhone, not GoPro+ cloud, how to force?

 

Hi @maccruzin

 

I am really sorry about what happened with the camera. Given the situation, I am afraid there's no other way to get the files unless it can be physically retrieved.

For auto-upload to GoPro+, the camera needs to be charged to initiate the process.

 

We appreciate you being a loyal customer, kindly refer to: GoPro TradeUp Program

 

For additional information, you may also check this link.

 

I hope this helps.

 

Regards,

Ej

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All Replies
GoPro
Posts: 11,601

Re: Lost GoPro, video uploaded to iPhone, not GoPro+ cloud, how to force?

 

Hi @maccruzin

 

I am really sorry about what happened with the camera. Given the situation, I am afraid there's no other way to get the files unless it can be physically retrieved.

For auto-upload to GoPro+, the camera needs to be charged to initiate the process.

 

We appreciate you being a loyal customer, kindly refer to: GoPro TradeUp Program

 

For additional information, you may also check this link.

 

I hope this helps.

 

Regards,

Ej