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Tourist
Posts: 6

Losing gps/location when saving video/photo to iphone's native Photos app

[ New ]

Hello,

 

I have a GoPro 9 and iPhone 12 (iOS 14). When I save a video into the GoPro iOS app and then from the app to Apple's native Photos app, the video does not have a location associated with it (time/date gets transferred correctly). I know GoPro captures location off of GPS, but not sure at which point it's lost as the video is transferred from the camera to the iOS GoPro app to native Photos app.

 

Please help me out.

 

Thank you

Sergei.

GoPro
Posts: 18,669

Re: Losing gps/location when saving video/photo to iphone's native Photos app

[ New ]

Hello, @sergeil45. How are you trying to access the GPS data on your footage? Are you using an app? When viewed through the GoPro App, are you able to display the GPS performance stickers on the videos? 

Tourist
Posts: 6

Re: Losing gps/location when saving video/photo to iphone's native Photos app

[ New ]

Hi @mariustanya 

 

Thank you for getting back to me. When videos are viewed through GoPro App I am able to display GPS performance stickers, so yes, GPS data is certainly captured by the camera. However, when I save the video from GoPro App and into the native Photos app on Apple device (iphone or iPad), the GPS data gets lost. I can see that because for media that has GPS, the location is shown in Photos app, however, for videos/photos saved from GoPro app, the location is not shown.

 

Sergei.

GoPro
Posts: 18,669

Re: Losing gps/location when saving video/photo to iphone's native Photos app

[ New ]

Thank you for the details that you provided, @sergeil45. Were the videos directly saved to your phone's Photos app directly? Were they edited prior to saving them on the phone?  We will pass this along to the App team. We'd like to gather as much information as we can. 

Tourist
Posts: 2

Re: Losing gps/location when saving video/photo to iphone's native Photos app

[ New ]

I have this same issue

GoPro
Posts: 2,559

Re: Losing gps/location when saving video/photo to iphone's native Photos app

[ New ]
Hi,

Trying to get more info on this topic. Will keep you posted.
GoPro
Posts: 2,559

Re: Losing gps/location when saving video/photo to iphone's native Photos app

[ New ]

@sergeil45 @tdubs47 @mariustanya 

 

Hi,

 

Sorry it's taking some time.

Here's my testing steps and result.

 

Did this test with the same media from Cloud for both platform

 

iOS PHOTOS
- Get HERO9 photos from Cloud
- Save to app
- Save to phone
- Check in iPhotos by dragging up, location is displayed

 

iOS VIDEOS
- Get HERO9 videos from Cloud (I also tried with a brand new video with GPS locked)
- Save to app
- Check that I can add GPS Stickers
- Save to phone
- Check in iPhotos, no location is displayed
- Testing with a video taken with an iPhone, I do get location

 

ANDROID
- Location is displayed in the Photos app for photos and both videos

 

I will open a bug report.

Tourist
Posts: 6

Re: Losing gps/location when saving video/photo to iphone's native Photos app

[ New ]

Hi haindash,

 

Thanks for confirming a bug with iOS videos as far as missing location. Please keep us posted on when it could be fixed.

 

Thanks!

Sergei.