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Sightseer
Posts: 4

Live stream

The live stream button is not available on my app.
Also how do I connect to my wifi network and to my camera WiFi to allow the remote control from app?
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GoPro
Posts: 11,521

Re: Live stream

Hello @jodyj710. What do you get on the app instead of a live stream button? Is there any error message?

 

The app prompts you to connect to a Wi-Fi network or a personal hotspot when initiating a live stream feed. 

 

Make sure that you have the latest version of the GoPro App installed, then get started with live streaming again through these steps

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Sightseer
Posts: 4

Re: Live stream

I get the time lapse, video, and photo buttons. To the right is where live stream is shown on the instructions but I don’t see on my app on iOS nor on my wife’s android app
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GoPro
Posts: 11,521

Re: Live stream

@jodyj710. Please send us a screenshot of what you see on the app. Thanks!

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Sightseer
Posts: 4

Re: Live stream

 
2DD6ACD8-2C89-452B-83D3-86BE4EE4F8BC.png
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GoPro
Posts: 11,521

Re: Live stream

Sorry, I missed to ask you. Which camera model are you using? 

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Sightseer
Posts: 4

Re: Live stream

Hero 7 black
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GoPro
Posts: 11,521

Re: Live stream

Thanks, @jodyj710. These are what we got by pairing a HERO7 Black running on firmware version 1.9 and the GoPro app versions 6.8, iOS (first image) and 6.9, iOS (second image), and 6.9 Android (3rd image). 

    

 

 

Make sure that you have the latest version of the app installed, and that the camera has the latest firmware. May we know the phone models that you have used and which OS they are running on? Thanks!