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Tourist
Posts: 4

Lecture vidéo impossible

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Bonjour, après import des vidéos sur mon mobile Android, je vois bien les miniatures, mais lorsque je lance la lecture, il ne se passe rien, écran noir

Accepted Solutions
GoPro
Posts: 15,205

Re: Lecture vidéo impossible

[ New ]

@piem6586, be sure to have the latest version of the GoPro App installed on your mobile device. Also, check to make sure that the battery saver is disabled and a developer setting called Remove Animations is turned off. Additionally,  try clearing the cache for the GoPro app in your device's settings under the "Applications" section.

If the issue persists, could you please share with us a screenshot or screen recording showing the issue? Could you also please provide us the phone model used and its Android version installed?

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All Replies
GoPro
Posts: 15,205

Re: Lecture vidéo impossible

[ New ]

@piem6586, be sure to have the latest version of the GoPro App installed on your mobile device. Also, check to make sure that the battery saver is disabled and a developer setting called Remove Animations is turned off. Additionally,  try clearing the cache for the GoPro app in your device's settings under the "Applications" section.

If the issue persists, could you please share with us a screenshot or screen recording showing the issue? Could you also please provide us the phone model used and its Android version installed?