01-15-2019 01:52 PM - edited 01-15-2019 01:52 PM
I upgraded my GoPro App for Android on Jan 13th. I could still connect, access and control my 2 GoPro Fusions and my GoPro Hero 6 Black via the app. However when I tried to download a photo from the GoPro Fusion, the app just refused to work. I would select a clip, then select the photo icon. At which stage it would bring me to the next screen with the download button, it would act like it downloaded the photo. However when I went into the media section of the GoPro app and selected "Local" the photo was not there. I tried to also download a 33 second video clip from the Fusion and no luck. It would act like it was transferring the clip (with the 1:30 remaining transfer status) but then after about a minute it would kick me back out to the part where you select the section of the clip to download. I would again check the "local" section of the media in the GoPro app and it would be empty. However I could download footage from the GoPro Hero 6 Black with no issues.
I updated the GoPro Fusion with the latest (Beta) Firmware available today, but still no luck when it came to downloading photo's or video.
I went and uninstalled the GoPro app and reinstalled version 4.6.1 of the app. Once I did this I was able to download photo's and video's from the Fusion easily.
I'm using a Samsung Galaxy S7, Android 8.0.0.
Is anyone else having this issue? Is it a known issue by GoPro and is there going to be an update to the app soon that resolves this?
01-16-2019 03:26 PM
Thank you for sharing.
I was able to replicate the issue on an Android phone and an iPhone.
I have already raised this to the team in charge.
I'll get this thread updated once I have information.