Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Tourist
Posts: 1

Re: Latest GoPro app not working with Her0 3+ (Follow up)

I'm another disappointed Hero3+User from Germany. Please fix the issue asap. I do not want to buy a new model because of the crap!!

Highlighted
GoPro
Posts: 14,401

Re: Latest GoPro app not working with Her0 3+ (Follow up)

Hello Everyone, 

 

Our team is looking into this issue. We will keep you posted once we hear back from them. Thank you for your patience. 

 

Best regards, 
Marius

 

 

Highlighted
Sightseer
Posts: 2

Re: Latest GoPro app not working with Her0 3+ (Follow up)

Can confirm the exact same issue here in Australia. Will be looking forward to the update thanks.
Highlighted
GoPro
Posts: 14,401

Re: Latest GoPro app not working with Her0 3+ (Follow up)

Thank you for the feedback, @lee3000. A fix will be released soon in the form of an update. We will let you know once it has been released. 

Highlighted
Tourist
Posts: 11

Re: Latest GoPro app not working with Her0 3+ (Follow up)

Fix released and seems to have fixed the problem. Cheers!
Highlighted
GoPro
Posts: 6,097

Re: Latest GoPro app not working with Her0 3+ (Follow up)

 

Awesome! @daved83,

 

Glad to know that. 

 

 

Please let us know if there's still any issue. 

 

Regards,

-Jay 

Highlighted
Tourist
Posts: 6

Re: Latest GoPro app not working with Her0 3+ (Follow up)

Verified that iPhone and Ipad app v.5.0.1 are now working as expected with Silver GoPro 3+

Settings are accessable, function and are retained.

 

Note that I did't see any indication of the fix in v.5.0.1 release notes.

Thanks for the quick turn around.

Highlighted
Hiker
Posts: 14

Re: Latest GoPro app not working with Her0 3+ (Follow up)

All looking good at the moment. That’s for everyone’s help