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Anonymous
Posts: 0

Last GoPro App update taking bad photos from video

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Hello there!

 

After download the last update of GoPro App at PlayStore for Android devices, my photos when taken from a video are in very low quality.

For example, before the last update, my still photos where 1080x600 pixels. Now, it has turned to 432x240. Videos are being recorded at 1080 - 60fps.

 

Anyone knows how to solve it? My phone is an One Plus 5T.

 

Thank you.

 

Anonymous
Posts: 0

Re: Last GoPro App update taking bad photos from video

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Mine is doing the same thing! The images are now unuseable!! 

 

Any help GoPro???

GoPro
Posts: 19,754

Re: Last GoPro App update taking bad photos from video

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Hello @Anonymous and @Anonymous, 

 

I understand how this could be a source for concern. Every Android device is different, so you may see some stuttering or choppy playback through the GoPro App on higher resolutions and frame rates.

 

We would like to gather more information so we can help further. Is this happening to specific resolutions only? Have you tried viewing your footage using a different device - like a computer, or another mobile device perhaps? Do you observe the same issue with the video quality? If the video quality is affected the same way as displayed in multiple devices, it could be that issue stems from the camera. To further isolate the source of trouble, you can perform a manual update by following this link: https://gopro.com/update and choosing the camera model that you have. Also make sure that your device has the latest OS version. 

 

Let us know how it goes. 

 

Thanks, 
Marius

 

 

 

Anonymous
Posts: 0

Re: Last GoPro App update taking bad photos from video

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@mariustanya The issue is not the video playback, it is the quality of the images we are getting when using the image capture feature of the app. The video quality is great but when I capture the image it is worse than the 2MP camera I had in highschool!

Tourist
Posts: 3

Re: Last GoPro App update taking bad photos from video

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@Anonymous @mariustanya

I got the same issue.  I am attaching the original photon as exported by the app. The same camera, the same config, the same phone. This changed after the last app update. 

 

The specs of the new photo: 

0.1 MP 432 × 240

 

Before the photos were:

1.8 MP 1776 × 986

 

WTF ?  Smiley Mad

6589FF7AC682353ECBDC7C847A2EC5F1.jpg
Anonymous
Posts: 0

Re: Last GoPro App update taking bad photos from video

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Yep! This was one of my favorite features and it might as well be gone. @mariustanya is there something in the settings we need to change to get high quality images from the videos?

Anonymous
Posts: 0

Re: Last GoPro App update taking bad photos from video

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It is definitely the app and not the firmware or the quality of the video playback.  Stills grabbed via the desktop app are crystal clear.

In the past with previous iterations of the GoPro app I was able to grap Hi R Res stills from videos via the app. Now any stills I grab from the video using this app are super pixelated. This wasn't a problem last year, nor is it a problem with the desktop app. I have the latest firmware on the Session camera (2.00), there isn't a newer version since March 31, 2016. It's not the firmware as I had no problems last year with the old Android App. So it is definitely the new Android App.

Anonymous
Posts: 0

Re: Last GoPro App update taking bad photos from video

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Part 2:  The app is grabbing the still from the low res preview video when the video is watched in the app with the camera as the source.

 

When you download the video to your phone and watch it directly from the phone, that's when you are able to grab a hi res still from the video.

 

In the past, one didn't need to download the video file to the phone to grab a hi res still photo.

 

This is a regression in the functionality of the Android App.

Anonymous
Posts: 0

Re: Last GoPro App update taking bad photos from video

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Horrible **bleep**,

 

to save a video ore a part of the video on the phone to get pictures out of the videos in a better quality!

 

why they changed it wen it was good before!???

 

now i have to move a crazy amount of GB around, ;( double difficult!

 

 never stop  a running system!

 

i am really pissed about this!

Anonymous
Posts: 0

Re: Last GoPro App update taking bad photos from video

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hi,

 i am experiencing the same thing after the update i went on a trip

it was a 3 day trip i took many videos but the image quality is so bad my videos are ruined i cant get

any good quality photo  ! hope go pro fixes this bug in the update 

 

any idea to get back to reinnstall the last version

thankyou

  jayesh

download 9Apps download Tutuapp Download Aptoide

Anonymous
Posts: 0

Re: Last GoPro App update taking bad photos from video

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I really hope they are working on a fix but @Anonymous in the meantime you can do as @Anonymous suggested and download clips to your phone and then you can use the app to get stills from "Media" instead of "Camera". Much better quality that way!

 

It is a pain to have the added step but it works!

Tourist
Posts: 3

Re: Last GoPro App update taking bad photos from video

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@Anonymous @Anonymous It was fixed for me in the last update

Tourist
Posts: 2

Re: Last GoPro App update taking bad photos from video

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Well, the question is why people having the same problem again and again, is there any team working on issue.

 

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GoPro
Posts: 19,754

Re: Last GoPro App update taking bad photos from video

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Hello @rapiddusk62581

 

This issue has been reported to the app development team. We will keep you posted once updates are available. 

 

Best regards, 

Marius

Sightseer
Posts: 2

Re: Last GoPro App update taking bad photos from video

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same issue here... look at this photo! 1080p...

42283799_629106517505330_2274855421468475392_n.jpg
Tourist
Posts: 3

Re: Last GoPro App update taking bad photos from video

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This issue was already fixed!!!!!

 

Now my app updated a couple weeks ago and AGAIN the photos are horrible!!!! Just noticed it this week....

 

@mariustanya

Sightseer
Posts: 2

Re: Last GoPro App update taking bad photos from video

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It's ok now! donwloaded last update! thanks!

GoPro
Posts: 6,097

Re: Last GoPro App update taking bad photos from video

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Glad to know that @bluedawn53731,