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Hiker
Posts: 9

Large file download from gopro cloud to Quik on iPhone problem

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Hello,

 

I have a GoPro Max and and iPhone XR and I am subscribed to GoPro. All apps and devices are uptodate with the lates versions etc.

 

I plugged my GoPro in to the USB charge and automaticlly uploaded all my recordings to the GoPro cloud yesterday. Today I wanted to download the files to start editing the videos and I cant seem FULLY to download the recordings that are over 10 min long. I only get a portion of the recording.

 

How can I download the full file so I can edit it.

 

Thanks R.

GoPro
Posts: 30,810

Re: Large file download from gopro cloud to Quik on iPhone problem

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Hi @alertoasis28620

 

Is this only observed when the download is done on the app?

Can you please try downloading through gopro.com/login?

 

Thanks!

Ej

Hiker
Posts: 9

Re: Large file download from gopro cloud to Quik on iPhone problem

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Hi @alertoasis28620

Can I download the file from gopro.com/login on to my iphone?
Hiker
Posts: 9

Re: Large file download from gopro cloud to Quik on iPhone problem

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I dont have a computer to down load the files to so I need to edit the files on the Quick App on my phone. I can download smaller files ok. Its just the larger ones . Fo example I have a 17 min file. Whne I go to download it I only get about 1 min of the file.
Hiker
Posts: 9

Re: Large file download from gopro cloud to Quik on iPhone problem

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I don’t have a computer to download the files to. I only have my iPhone and the Quick app. I can down load smaller files but anything over 10 min and I only get a small section of the video. For example I have a 17 min file and can only about 1 min downloads.
GoPro
Posts: 30,810

Re: Large file download from gopro cloud to Quik on iPhone problem

[ New ]

Hi @alertoasis28620

 

You may try using a browser on your phone.

See if downloading from the web will work.

 

Thanks!

Ej

Hiker
Posts: 9

Re: Large file download from gopro cloud to Quik on iPhone problem

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Hi @aragon1006

I have used Safari on my iPhone to download one of the files to the download folder, but how can I now import that file in the Quick App?

R.
GoPro
Posts: 30,810

Re: Large file download from gopro cloud to Quik on iPhone problem

[ New ]

Hi @alertoasis28620

 

This test is just to isolate where the issue might be

Did the download through the browser complete?

 

Thanks!

Ej

Hiker
Posts: 9

Re: Large file download from gopro cloud to Quik on iPhone problem

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@aragon1006

Yes it downloaded to my phone via safari browser
GoPro
Posts: 30,810

Re: Large file download from gopro cloud to Quik on iPhone problem

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Hi @alertoasis28620

 

An update for the GoPro Quik app has been released.

Please make sure to restart your phone before testing it again.

Let us know how it goes with the new version.

 

Thanks!

Ej

Hiker
Posts: 9

Re: Large file download from gopro cloud to Quik on iPhone problem

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Hello @aragon1006

I have the updated app and have rebooted my phone. When trying to download a video 11:59 min only 3:56 min downloaded.

Rob.
Tourist
Posts: 3

Re: Large file download from gopro cloud to Quik on iPhone problem

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I connected to my Hero5 Black and the app said "camera found" but never could connect. Restarted everything multiple times, re-paired even more. App sometimes said "camera found" when i removed battery from the go pro. May have something to do with the initial connection process not being able to leave the white screen with the check mark. I had to close the app to do anything else
Tourist
Posts: 3

Re: Large file download from gopro cloud to Quik on iPhone problem

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I use quik gopro on android, it's very good.

Hiker
Posts: 9

Re: Large file download from gopro cloud to Quik on iPhone problem

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Well unfortunately the GoPro Quick App on my iPhone seem to be letting me down. I have removed it, Reinstalled it and rebooted my phone but still I can not download any files larger that 10 min from the GoPro cloud to the app. So can not work with any of the 360 video. Very frustrated and disappointed. Unless GoPro can fix this I will have to cancel my subscription.

GoPro
Posts: 3,550

Re: Large file download from gopro cloud to Quik on iPhone problem

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Hi @alertoasis28620

Sorry for the trouble, we have raised an issue on this matter for some time now but the team is still looking into it.
I will share your feedback with the Development team.
Thank you
GoPro
Posts: 3,550

Re: Large file download from gopro cloud to Quik on iPhone problem

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Hi,
Do you confirm that you have enough space on your phone? Because 360 files are huge.
Hiker
Posts: 9

Re: Large file download from gopro cloud to Quik on iPhone problem

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Hi

Yer I have the space on my phone. The only way I can get the videos into the app is to download them directly from the GoPro Max to my phone. I will have to look at getting a computer to edit my videos as I don’t think the apps on my phone have the capabilities I require.