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Tourist
Posts: 6
Accepted Solution

La GoPro se freeze lorsque je lance un Facebook live, obligé d'enlever la batterie.

La GoPro Hero Black 7 se freeze lorsque je lance un Facebook live, obligé d'enlever la batterie. Avez-vous la solution. Pourtant, je fais bien tous les réglages, ils sont simples.


Accepted Solutions
GoPro
Posts: 2,450

Re: La GoPro se freeze lorsque je lance un Facebook live, obligé d'enlever la batterie.

@lelilou, to further narrow down the problem, try removing the SD card from your camera then test live streaming. If the problem disappears and you're able to successfully establish a live stream using the camera, the issue is potentially stemming from the SD card that you're currently using. Please ensure that you have a recommended SD card.

 

Otherwise, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

In addition to the suggestions above, try using a different Wi-Fi network or hotspot (make sure you have strong cellular coverage and a data plan that lets you stream from a hotspot and provides adequate data rates). This will also help isolate the problem.

 

For live streaming process, see Getting Started With Live Streaming as a reference.

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All Replies
GoPro
Posts: 7,578

Re: La GoPro se freeze lorsque je lance un Facebook live, obligé d'enlever la batterie.

Hello @lelilou. Is it only when you do live stream that the camera freezes? Freezing, or stuttering during live streaming could be mainly due to poor network connection. Use a Wi-Fi network (rather than a personal hotspot) whenever possible, or if you stream from a personal hotspot, make sure you have strong cellular coverage and a data plan that lets you stream from a hotspot and provides adequate data rates. 

 

If the freezing occurs other than during live streaming, the troubleshooting steps here Camera Freezes Up should clear it out. Let us know how it works out. Thanks!

Tourist
Posts: 6

Re: La GoPro se freeze lorsque je lance un Facebook live, obligé d'enlever la batterie.

Thank you very much for your answer.

The freeze camera only for live broadcast.

The freeze camera directly as soon as I start the live.

I have a very good wifi connection.

GoPro
Posts: 2,450

Re: La GoPro se freeze lorsque je lance un Facebook live, obligé d'enlever la batterie.

@lelilou, to further narrow down the problem, try removing the SD card from your camera then test live streaming. If the problem disappears and you're able to successfully establish a live stream using the camera, the issue is potentially stemming from the SD card that you're currently using. Please ensure that you have a recommended SD card.

 

Otherwise, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified on this article: Software Update Instructions for HERO7 Cameras

 

In addition to the suggestions above, try using a different Wi-Fi network or hotspot (make sure you have strong cellular coverage and a data plan that lets you stream from a hotspot and provides adequate data rates). This will also help isolate the problem.

 

For live streaming process, see Getting Started With Live Streaming as a reference.