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Sightseer
Posts: 1

Kein speichern mehr möglich

[ New ]

Hallo zusammen,

 

leider ist ein speichern der zusammengestellten Medien nicht mehr möglich. Versuche ich ein erstelltes Video in meiner Fotogalerie zu speichern, so bleibt die speicherung bei 99% hängen.
Auch ein anderweitiges speichern ist nicht mehr möglich. Die App wurde schon deinstalliert und es bleibt der gleiche Fehler!

 

Quik App Version: 5.0.3
iPhone 8 plus mit aktueller Software

 

Danke für die Hilfe :-)


Accepted Solutions
GoPro
Posts: 16,874

Re: Kein speichern mehr möglich

[ New ]

Hello @bizzysun. Does your phone have enough storage space to accommodate the new media? It could be that the app is experiencing memory pressure crash caused by memory issues. iOS devices have the tendency to kill apps that are eating too much RAM too fast as a "safety" precaution. As the app renders the video as fast as possible, the iOS operating system sometimes sees peaks in RAM usage and force closes Quik as a result. 

 

Below are other tips to try:

  • Change the video style 
  • Modify a little something in your project 
  • Pause the preview to let it load 
  • Make your video a bit shorter  
  • Close, reopen the app and restart your device   
  • Free up memory by closing all other apps 
  • Free up space on your device (if the app crashes at 100% by a "save to photos" it's probably because you don't have enough space)

Since the integration of the Quik or mobile app features into the GoPro App, there have been no more updates to it. If you can, try to do the edits through the GoPro app. Then you can save the edited media to your phone's native Photo application after creating your video. See https://community.gopro.com/t5/en/How-to-View-Copy-and-Delete-Media-Using-the-GoPro-App/ta-p/388290 for a guide on how to do it.  

View solution in original post

GoPro
Posts: 1,886

Re: Kein speichern mehr möglich

[ New ]

@bizzysun 

As @mariustanya is saying we've recently introduced the multi-clip-editing experience into GoPro App so you can do your edit right after importing footage from your GoPro. Note that it's also possible to use phone media.
See this article for help https://gopro.com/help/articles/how_to/how-to-create-a-multi-clip-edit-in-the-gopro-app 

Know that since Quik App hasn't been updated in a while, an update outside of Quik App (OS update, System update) could break the app.
I recommend that you give a try to GoPro App multi-clip editing functionality.

GoPro App has 2 new styles that Quik App doesn't have, as well as color correction + more speed options for slomo at media level.
Many more updates are planned to improve the global experience and add features! :)

View solution in original post


All Replies
GoPro
Posts: 16,874

Re: Kein speichern mehr möglich

[ New ]

Hello @bizzysun. Does your phone have enough storage space to accommodate the new media? It could be that the app is experiencing memory pressure crash caused by memory issues. iOS devices have the tendency to kill apps that are eating too much RAM too fast as a "safety" precaution. As the app renders the video as fast as possible, the iOS operating system sometimes sees peaks in RAM usage and force closes Quik as a result. 

 

Below are other tips to try:

  • Change the video style 
  • Modify a little something in your project 
  • Pause the preview to let it load 
  • Make your video a bit shorter  
  • Close, reopen the app and restart your device   
  • Free up memory by closing all other apps 
  • Free up space on your device (if the app crashes at 100% by a "save to photos" it's probably because you don't have enough space)

Since the integration of the Quik or mobile app features into the GoPro App, there have been no more updates to it. If you can, try to do the edits through the GoPro app. Then you can save the edited media to your phone's native Photo application after creating your video. See https://community.gopro.com/t5/en/How-to-View-Copy-and-Delete-Media-Using-the-GoPro-App/ta-p/388290 for a guide on how to do it.  

GoPro
Posts: 1,886

Re: Kein speichern mehr möglich

[ New ]

@bizzysun 

As @mariustanya is saying we've recently introduced the multi-clip-editing experience into GoPro App so you can do your edit right after importing footage from your GoPro. Note that it's also possible to use phone media.
See this article for help https://gopro.com/help/articles/how_to/how-to-create-a-multi-clip-edit-in-the-gopro-app 

Know that since Quik App hasn't been updated in a while, an update outside of Quik App (OS update, System update) could break the app.
I recommend that you give a try to GoPro App multi-clip editing functionality.

GoPro App has 2 new styles that Quik App doesn't have, as well as color correction + more speed options for slomo at media level.
Many more updates are planned to improve the global experience and add features! :)