Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Keep losing connection with my GoPro

[ Edited ]

Camera firmware is up to date, app is up to date but keep losing connection with my GoPro. It works for a little bit. Sometimes 10 minutes, sometimes half an hour but there is always a point where the app and camera are unable to connect.
Often the app says "camera detected" but when I try to connect nothing happends. The GoPro is ON at this point.
Initially I thought it had to do with the fact that I use the app to switch the camera OFF from time to time to save battery but I am getting the same issues when I leave the camera ON.
I tried the iOS and Android app. Android is even worse since the app itself fails from time to time. iOS seems more stable.
The only way to fix it is to turn the GoPro OFF and ON again but since I am using the GoPro mainly while flying I am unable to just exit the aircraft in midflight and walk up the wing to reset the GoPro. It's a royal pain in the butt. I hope there is a solution to this problem since it is very frustrating. I am at the point of switching to Garmin if this can't be fixed. I bought the camera to make nice shots while flying but if I can't access the camera there is no reason to keep it.
Cheers,


Accepted Solutions
Highlighted
GoPro Community Manager
Posts: 7,034

Re: Keep losing connection with my GoPro

We have some tips at https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin... that may help with these issues. If not, our team at https://gopro.com/help/ContactUs can help troubleshoot these issues with you.

View solution in original post


All Replies
Highlighted
GoPro Community Manager
Posts: 7,034

Re: Keep losing connection with my GoPro

We have some tips at https://gopro.com/help/articles/solutions_troubleshooting/GoPro-App-Camera-Connection-Troubleshootin... that may help with these issues. If not, our team at https://gopro.com/help/ContactUs can help troubleshoot these issues with you.