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Reply
Tourist
Posts: 4
Accepted Solution

Kann Quick Video nicht löschen / „Ups! Netzwerkfehler

[ Edited ]

Ich habe mit der App „Quick“ 4.7.1 für iOS folgendes Problem. Ich möchte ein Video, welches ich in 2017 vermutlich noch in einer alten Version erstellt habe, löschen. Ich bekomme immer die Fehlermeldung „Ups! Netzwerkfehler“. Was kann ich tun? Vielen Dank!!!


Accepted Solutions
Tourist
Posts: 4

Re: Kann Quick Video nicht löschen / „Ups! Netzwerkfehler

I've now deleted the APP "QUICK" and reinstalled.
Now all the videos are gone but also the one that I could not delete.

Many thanks for your help! Best regards, Thomas

View solution in original post


All Replies
GoPro
Posts: 4,169

Re: Kann Quick Video nicht löschen / „Ups! Netzwerkfehler

Hi @quickcave21533,



How do you delete it?

Please make sure that you have an active and stable internet connection. 

 

You may also try to go to GoPro website directly and delete it from there. 

 

Please let us know if you need further assistance. 

 

 

Regards,

-Jay 

Tourist
Posts: 4

Re: Kann Quick Video nicht löschen / „Ups! Netzwerkfehler

Hi! Sorry, It does not work.
The same error-warning.
Best regards, Thomas
„Herrenabend Paule 2027 2“ is the video that must be delete. Tx, Thomas
GoPro
Posts: 10,709

Re: Kann Quick Video nicht löschen / „Ups! Netzwerkfehler

 

Hi @quickcave21533

 

Just for reference, here's how you can delete a video on Quik for Mobile.

  1. On the home page, go to ‘My Stories’
  2. Tap the video you wish to delete (the video will play).
  3. On the bottom right corner, tap More and then Delete.

If you continue to get the error, please let our Support Team know.

They are available via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

Tourist
Posts: 4

Re: Kann Quick Video nicht löschen / „Ups! Netzwerkfehler

Hi! It does not work. Under the menu „linked...“ i find the Video „Herrenabend...“ onesmore. I delete this video and become the massage, that rhe file is now deleted. But if I go to the menu „linked...“ the video will me show again and again. Could you delete this file for me? Thank you and greetings, Thomas
GoPro
Posts: 10,709

Re: Kann Quick Video nicht löschen / „Ups! Netzwerkfehler

 

Hi @quickcave21533

 

Thanks for getting back to us. We do not have a way to delete the video from our end. Have you tried to uninstall and reinstall the app?

 

As suggested, it will be best to seek out help from our Support Team if it's still the same.

Please take note of their opening hours listed on this link.

 

 

Regards,

Ej

 

 

 

 

GoPro
Posts: 682

Re: Kann Quick Video nicht löschen / „Ups! Netzwerkfehler

Hi,

 

Is this video online? Meaning : do you have a link of this video? 
Can you send me / DM the link if you do have it?

Tourist
Posts: 4

Re: Kann Quick Video nicht löschen / „Ups! Netzwerkfehler

I've now deleted the APP "QUICK" and reinstalled.
Now all the videos are gone but also the one that I could not delete.

Many thanks for your help! Best regards, Thomas