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Sightseer
Posts: 1
Accepted Solution

Je ne peux enregistrer aucun de mes montages.

Bonjour à tous ! 

 

Mon problème et tout simple quand je fais un montage, avec Quick, ou juste l'appli GoPro (les 2 sur smartphone), les 2 applis m'affichent une erreur d'enregistrement en faite je ne peux enregistrer aucun montage. J'ai ressayer de désinstaller et réinstaller les applis rien n'y fait.

 

Si quelqu'un aurait une solution, ceci m'aiderait énormément.

 

Cordialement,

Screenshot_2020-01-12-22-34-23-395_com.stupeflix.replay.jpg

Accepted Solutions
Highlighted
GoPro
Posts: 1,181

Re: Je ne peux enregistrer aucun de mes montages.

Sorry about the issue you are having.

 

For the stand-alone video editing app Quik App (Android/iOS) I have no info concerning updates.

If the app doesn't save your final edit (freeze/Crash during export process) try this: 

- Check available space on your phone

- Go back, exit your project and save it as a draft. It will be saved on the Quik Home.

- Then kill the app completely, reboot your device.

- Open Quik App, reopen the draft, change something: I suggest you use the video style RAW + try with a new music

- Try to move around some media + delete one media (photo or video), then export again. 

- Make sure you have space on your device.

- Consider the number of files you have / size and duration > long/big file tend to make the app crash

- Long process but try to be iterative when adding media, seems like you have a particular file / corrupt file that make the whole export stuck. If you manage to identify your media you can remove it.

 

You can also try the same steps on GoPro App. It could be a particular media that is causing an issue.

 

Know that since Quik App hasn't been updated in a while, an update outside of Quik App (OS update, System update) could break the app.

I recommend that you use GoPro App multi-clip editing functionality. 

Many more updates are planned to improve the global experience and add features! :)

View solution in original post


All Replies
Highlighted
GoPro
Posts: 1,181

Re: Je ne peux enregistrer aucun de mes montages.

Sorry about the issue you are having.

 

For the stand-alone video editing app Quik App (Android/iOS) I have no info concerning updates.

If the app doesn't save your final edit (freeze/Crash during export process) try this: 

- Check available space on your phone

- Go back, exit your project and save it as a draft. It will be saved on the Quik Home.

- Then kill the app completely, reboot your device.

- Open Quik App, reopen the draft, change something: I suggest you use the video style RAW + try with a new music

- Try to move around some media + delete one media (photo or video), then export again. 

- Make sure you have space on your device.

- Consider the number of files you have / size and duration > long/big file tend to make the app crash

- Long process but try to be iterative when adding media, seems like you have a particular file / corrupt file that make the whole export stuck. If you manage to identify your media you can remove it.

 

You can also try the same steps on GoPro App. It could be a particular media that is causing an issue.

 

Know that since Quik App hasn't been updated in a while, an update outside of Quik App (OS update, System update) could break the app.

I recommend that you use GoPro App multi-clip editing functionality. 

Many more updates are planned to improve the global experience and add features! :)