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Tourist
Posts: 3
Accepted Solution

Je N'arrive pas à réinitialiser le mot de passe wifi que j'ai d'éfini. Même en faisant un reset wifi

 

Accepted Solutions
GoPro
Posts: 4,282

Re: Je N'arrive pas à réinitialiser le mot de passe wifi que j'ai d'éfini. Même en faisant un res...

@antoinem21, typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Let's try the process one more time. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Let us know how it goes.

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All Replies
GoPro
Posts: 12,209

Re: Je N'arrive pas à réinitialiser le mot de passe wifi que j'ai d'éfini. Même en faisant un res...

[ Edited ]

Hi @antoinem21

 

What camera are you using?

Please follow the steps on: Reset Wi-Fi Name and Password.

Once done, proceed with the pairing process.

Let us know how it goes.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: Je N'arrive pas à réinitialiser le mot de passe wifi que j'ai d'éfini. Même en faisant un reset

I try to follow the steps on reste WI-FI Name and password but it does not work...
I've a gopro hero 4 silver
GoPro
Posts: 4,282

Re: Je N'arrive pas à réinitialiser le mot de passe wifi que j'ai d'éfini. Même en faisant un res...

@antoinem21, typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Let's try the process one more time. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

Let us know how it goes.

Tourist
Posts: 3

Re: Je N'arrive pas à réinitialiser le mot de passe wifi que j'ai d'éfini. Même en faisant un reset

it's good I managed
After several attempts that to market

Thank you