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Sightseer
Posts: 1

Issue with offload video from Quik App on iPhone

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I have been having issues trying to download videos off the iPhone app. The videos that are 4 minutes or longer fail while the rest that are shorter than that seem to download just fine. Is there a way to get the videos off the iphone app to the desktop?

GoPro
Posts: 21,084

Re: Issue with offload video from Quik App on iPhone

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Hello, @braveoasis1245. To verify, is the issue with saving videos from the Quik App to your iPhone's local Photos app? Which iPhone are you using and which OS is it on? Do you have the latest version of the app installed? Is there an error message associated with the failed import or download? A screenshot showing this error message will be greatly helpful. 

 

In order to copy files from the app to your computer, they must be saved to the phone first. It is only then that the files can be accessed through a computer. 

 

You may also directly copy files from the SD card or camera to the computer via a wired connection.