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Tourist
Posts: 1
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Issue connecting hero session to the App

Im having issues connecting my Hero Session to the app on my iphone. It was connected and working a while ago but recently i tried to conenct it to the app and got it to connect but the go pro didnt recongize that it was connected and was still in pairing mode. I took it out of pariring mode and it then disconected from the app. tried it multiple times with the same failing result. I then deleted the gopro off the app and then tried to reconnect it. Every time I go through the process and end up where i have to type the code into the app from the go pro it just gives me errors, until i get enough errors that it then takes me to the support page. Im not sure whats wrong as i've gotten the gopro to connect to a friedns phone just not mine... please help 


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GoPro
Posts: 3,924

Re: Issue connecting hero session to the App

Hi @coolflame4787,

 

If you have gone through these steps without success it may be best to get in touch with our Support Team directly!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

https://gopro.com/help/ContactUs

 

Let us know how it goes!

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: Issue connecting hero session to the App

Hi @coolflame4787,

 

If you have gone through these steps without success it may be best to get in touch with our Support Team directly!

 

https://gopro.com/help/articles/Solutions_Troubleshooting/GoPro-App-Camera-Connection-Troubleshootin...

 

https://gopro.com/help/ContactUs

 

Let us know how it goes!

 

Best,

Ryan