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Hiker
Posts: 11

Re: Iphone + GP7: How do you livestream to the hotspot?

I am throwing in the towel here with this GP7.  I cannot get it to connect.  I have done countless resets and tried to connect to two different phones.  I have been on phone with tech support and through a live chat.  I believe the camera is the the problem.

 

I want to return it.  I bought it for the purpose of livestreaming to facebook or youtube.  If that feature doesnt work then the camer is no use to me.

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GoPro
Posts: 12,898

Re: Iphone + GP7: How do you livestream to the hotspot?

Hi @legionrapacious

 

We have recently released an update for the GoPro app both on Android and iOS.Please make sure to restart your phone before pairing it with the camera again.

Let us know how it goes.

 

Thanks!
Ej

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Hiker
Posts: 11

Re: Iphone + GP7: How do you livestream to the hotspot?

What version?  My phone is already the same firmware version listed on gopro.com/update.  V1.8.

 

I tried again to set up with a new iPhone 11.  Same issues.  No change.  Unable to live stream anything at all.

 

How do I do an RMA return with GoPro?  Is there a specific link or process that can be forwarded to me?

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GoPro Community Manager
Posts: 7,027

Re: Iphone + GP7: How do you livestream to the hotspot?

If the steps above didn't help, our team at https://gopro.com/help/ContactUs can do additional troubleshooting with you.

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Hiker
Posts: 11

Re: Iphone + GP7: How do you livestream to the hotspot?

I already did that and they didn’t solve. Still waiting on them to reach out. ar This poo t I would like to return it as I bought it for one purpose only and it has been a bust.