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Hiker
Posts: 11

Incorrect time after saving to iOS Photos app

Hi all!

 

It appears that the GoPro app messes up the time in the photos and videos as I share them to the Photos app. For example I was snorkeling for 10 minutes around 13:00, most media shows the correct time but some shows time exactly two hours later. How can this be possible? In the GoPro app the time seems to be correct, as the media appears in correct order. Just to note, the time zone I was in is UTC+2, maybe that +2 hour offset is sometimes erroneously added again on export?

 

I have Hero 7 with OS 1.70 and iPhone XS with iOS 12.1.4.

 

Thanks.

GoPro
Posts: 7,891

Re: Incorrect time after saving to iOS Photos app

Hello @agilestorm88630. Thank you for the details that you provided. It is odd, indeed. Are you already using the latest GoPro App for iOS (v5.2.2)? If not yet,please update to it, restart your phone and pair your phone with the camera again. Let us know how it goes. 

Hiker
Posts: 11

Re: Incorrect time after saving to iOS Photos app

Hi again! Thanks for your reply. I did get down to the root of this sorting issue, I was confused at first but now I see that it's the video file timestaps are being offset by the UTC offset: https://community.gopro.com/t5/Cameras/Video-timestamp-is-offset-by-2-hours/m-p/324985/highlight/fal...

I did try restarting my iPhone, resetting the camera, and pairing again - the issue persists.

GoPro
Posts: 7,891

Re: Incorrect time after saving to iOS Photos app

Thank you for the confirmation, @agilestorm88630. We have forwarded the details you shared to our team. We will keep this thread posted once we have new information.