Impossible to connect Hero 5 Session to GoProCamera on Android [ New ]

[superridge38600]

Hi

i've been spending the last days in trying to find a solution to make a successful connection between my gopro hero 5 session and my lg g7 thinq via the gopro app.

I deleted the camera from the app several times, and tried to reconnect in a lot of different ways, but when it comes to check the content of the camera, the app keeps loading for a couple of minutes and then says that there was a connection error.

When trying to make a new connection, everything is fine (the app finds the camera, the wifi connects to the wifi of the gopro) until the final pairing says there's been a connection error, and it suggests to change the bandwidth of the gopro wifi in order to make a successful connection. I say OK but nothing works.

How to fix this?

[aenriquez · Accepted solution]

Hello @superridge38600. Reset your camera’s Wi-Fi settings following the instructions here: https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276 

Next, I have a few troubleshooting suggestions that will help: 

1. Restart your mobile device. 
2. Once your phone is back on, turn on/off the Wi-Fi and Bluetooth. 
3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings. 
4. Remove your camera entry from the GoPro App's history. 
   • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
   • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
5. Clear the cache for the GoPro app in your device's settings under the "Applications" section. 
6. Kill the app and relaunch it. 
7. On your GoPro camera, turn the Wi-Fi off and on. Then restart the camera. 
8. Now, put the camera in pairing mode. 
9. Open the GoPro App on your phone and tap the camera icon. The app will try to connect via Bluetooth and take you through the pairing process. Follow the on-screen instructions in the app. 
   • Note: Some phones and regions require the camera to be in a 2.4GHz Wi-Fi band, you may also try this out. 
10. For future reconnections, just make sure that the camera’s Wi-Fi is on and you’ll be all set. 

Let us know how it goes.

[aenriquez · Accepted solution]

Hello @superridge38600. Reset your camera’s Wi-Fi settings following the instructions here: https://community.gopro.com/t5/en/Reset-Wi-Fi-Name-and-Password/ta-p/394276 

Next, I have a few troubleshooting suggestions that will help: 

1. Restart your mobile device. 
2. Once your phone is back on, turn on/off the Wi-Fi and Bluetooth. 
3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings. 
4. Remove your camera entry from the GoPro App's history. 
   • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
   • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
5. Clear the cache for the GoPro app in your device's settings under the "Applications" section. 
6. Kill the app and relaunch it. 
7. On your GoPro camera, turn the Wi-Fi off and on. Then restart the camera. 
8. Now, put the camera in pairing mode. 
9. Open the GoPro App on your phone and tap the camera icon. The app will try to connect via Bluetooth and take you through the pairing process. Follow the on-screen instructions in the app. 
   • Note: Some phones and regions require the camera to be in a 2.4GHz Wi-Fi band, you may also try this out. 
10. For future reconnections, just make sure that the camera’s Wi-Fi is on and you’ll be all set. 

Let us know how it goes.