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Tourist
Posts: 3

Impossible de configurer le partage automatique gopro app

Bonjour,
J’ai souscrit à gopro plus mais il m’est impossible de configurer le transfert automatique, j’ai choisis le réseau wifi et impossible de choisir un réseau Bluetooth il ne m'affiche rien.
Merci d'avance !
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GoPro
Posts: 14,474

Re: Impossible de configurer le partage automatique gopro app

Hello @rfaivre5. Check out the detailed instructions for setting up auto upload here How to Setup Auto Upload . Make sure that you have the necessary network requirements when you set it up. Let us know how it works out. Thanks!

Highlighted
Tourist
Posts: 3

Re: Impossible de configurer le partage automatique gopro app

Salut,
J’ai réussi à aller plus loin et maintenant ça bloque au moment de connecter la gopro au wifi, le mot de passe est bon mais une erreur se produit ensuite et elle ne se connecte pas au réseau wifi.
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GoPro
Posts: 8,627

Re: Impossible de configurer le partage automatique gopro app

@rfaivre5, you may try performing a factory reset in the camera using the instructions at https://gopro.com/help/articles/how_to/How-to-Reset-the-Camera-to-Default-Settings and then try setting up the Auto Upload again.

Hopefully this helps. Let us know how it goes.

Ann

Highlighted
Tourist
Posts: 3

Re: Impossible de configurer le partage automatique gopro app

Hi,
J’ai remis les paramètres d’usine réessayer et toujours le même problème, ce message dit : « Nous rencontrons des difficultés pour nous connecter à votre gopro. Réessayer ultérieurement. »
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GoPro
Posts: 8,627

Re: Impossible de configurer le partage automatique gopro app

Thanks for going through the suggested troubleshooting steps, @rfaivre5. Please follow these troubleshooting steps accordingly: 

  1. Remove your camera entry from the GoPro App's history. 
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history. 
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history.
  2. Reset your camera’s Wi-Fi settings using the instructions HERE.
  3. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.

After re-pairing the camera with your mobile device, please try setting up the Auto Upload again.

Also, if your Android device is has version 5.0.1 installed, update your mobile device to a later version of Android.

Kind Regards,
Ann