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Tourist
Posts: 1

Impossibile aprire il file

[ New ]
Buongiorno, sono da poco possessore di gopro 8 black. Più volte ultimamente l'applicazione crasha e poi negli ultimi giorni dopo aver lavorato per giorni su un montaggio con gopro app, ad un certo punto l'app non riesce più ad aprire il file di editing e pertanto non riesco ad accedere in nessun modo per l'export o altre modifiche. Ho provato ovviamente riavviare, chiudere l'app, altre app aperte, niente. Essendo la seconda volta che succede in pochi giorni, vorrei sapere se esiste una soluzione per recuperare i file o se devo considerare l'app inaffidabile e quindi meglio usare altro, grazie per il prezioso aiuto!

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GoPro
Posts: 20,534

Re: Impossibile aprire il file

[ New ]

Sorry to hear about the trouble, @fabiop35456. Which phone are you using and which OS is it on? Do you have the latest version of the app installed?

 

The files should still be on the SD card if you have not deleted them through the app. Restart your device and try resetting the connections following these steps: 

 

Reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and deleting it from the list of Bluetooth devices. Also, remove the camera from the list on the GoPro App. 

 

See Troubleshooting GoPro App Connectivity Issues for details. Let us know how it works out. Thanks!

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GoPro
Posts: 20,534

Re: Impossibile aprire il file

[ New ]

Sorry to hear about the trouble, @fabiop35456. Which phone are you using and which OS is it on? Do you have the latest version of the app installed?

 

The files should still be on the SD card if you have not deleted them through the app. Restart your device and try resetting the connections following these steps: 

 

Reset Wi-Fi connection by forgetting GoPro first from the list of Wi-Fi networks on your phone settings and deleting it from the list of Bluetooth devices. Also, remove the camera from the list on the GoPro App. 

 

See Troubleshooting GoPro App Connectivity Issues for details. Let us know how it works out. Thanks!