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Reply
GoPro
Posts: 454

Re: IOS 13

@redsurf5125 

As you can see it is quite a tricky issue since users are reporting it worked again, then doesn't, then finally work again... OS / phone / camera models being often different from one user to the other, it makes things complicated for sure.

Many users have reported that the temporary workaround we provided did work. > Restart phone and try to connect again / delete camera re-pair.

 

@mariustanya suggested:

Reset Wi-Fi settings prior to pairing again. Forget the GoPro from your phone's Wi-Fi networks settings and delete it from the list of Bluetooth devices. Also, remove the camera from the list of cameras connected on the GoPro App. Re-pair afterwards.

 

Also here @michelroelfsema made it work as well > https://community.gopro.com/t5/GoPro-Apps-for-Mobile/iOS-13/td-p/385265/page/4

 

And as @danielr15 said we do have a dedicated team of Product/QA/Engineers working in-house on GoPro App :) Working as we speak on the next update coming end of this month.

Tourist
Posts: 2

Re: IOS 13

It worked for me.
I have gopro2018 And iphone7plus ios 13.1.2
Step
1.forget gopro wifi and bluetooth from iphone setting
2.remove camera from gopro app
3.reset connection from gopro camera
4.connect new device from gopro camera
5.connect gopro wifi from your phone setting (setting>wifi>select gopro wifi > enter password [show on your gopro camera. Step4])
6.open gopro app and add camera follow step in app and change gopro wifi name to other

Thank, hope you work soon
Tourist
Posts: 3

Re: IOS 13

[ Edited ]

The above process is not working for me using:

iOS 13.1.2

GoPro app version 6.1

HERO 7 Black Firmware Version 01.80

iPhone 7+.

Sightseer
Posts: 2

Re: IOS 13

Same here, the above doesn’t work for me
GoPro Hero7 black
iPhone 7 +
iOS 13.1.2

Waiting for iphone 11 pro to arrive, let’s hope I don’t have to order the hero 8
Sightseer
Posts: 2

Re: IOS 13

Guys and gals, that reset and reconnect again is for you to waste time. It will not fix nor cure the issue.
Logs show that is not reaching the WiFi hotspot of the camera. So GoPro here needs to do some minor changes on their app.
3 weeks already and no update. Almost 15 beta version of iOS 13 were released by Apple for companies to prepare.
Tourist
Posts: 2

Re: IOS 13

Iphone 7plus
IOS 13.1.2
Gopro hero 2018
-------------------------------------------------------------------------
before using my solution on iphone
1. Setting > General > reset > Reset Network Setting
2. uninstall gopro app and reinstall again
3. follow step below
Step
1.forget gopro wifi and bluetooth from iphone setting
2.remove camera from gopro app
3.reset connection from gopro camera
4.connect new device from gopro camera
5.connect gopro wifi from your phone setting (setting>wifi>select gopro wifi > enter password [show on your gopro camera. Step4])
6.open gopro app and add camera follow step in app and change gopro wifi name to other

thank you

Tourist
Posts: 3

Re: IOS 13

Please be aware the solution below will wipe ALL your saved wifi networks. And also, does not work.


@nawapong wrote:

Iphone 7plus
IOS 13.1.2
Gopro hero 2018
-------------------------------------------------------------------------
before using my solution on iphone
1. Setting > General > reset > Reset Network Setting
2. uninstall gopro app and reinstall again
3. follow step below
Step
1.forget gopro wifi and bluetooth from iphone setting
2.remove camera from gopro app
3.reset connection from gopro camera
4.connect new device from gopro camera
5.connect gopro wifi from your phone setting (setting>wifi>select gopro wifi > enter password [show on your gopro camera. Step4])
6.open gopro app and add camera follow step in app and change gopro wifi name to other

thank you


 

Sightseer
Posts: 2

Re: IOS 13

No more resetting and re-adding for me, will do without WiFi set up until gopro fixes this problem.
It’s very obvious, everything was fine until updating to iOS 13.1.2 on my iPhone 7.
Will update when my iPhone 11 pro gets set up.