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Sightseer
Posts: 1

I set my gopro hero7 to max 4k and wasn’t able to open video on app; it was not supported

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Using my app on my iphone 7+ i tried open up a video i took using max setings on my gopro hero 7 at 4k, and was not able due to support on the app at 4k 4.3, what do i need to do?
Thank you.

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GoPro
Posts: 15,368

Re: I set my gopro hero7 to max 4k and wasn’t able to open video on app; it was not supported

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@greenalp434, 4K 30FPS video resolution in 4:3 aspect ratio will save the footage in HEVC format. You'll need to have an HEVC-compatible device to download and view the media. See HEVC Explained for more information.

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GoPro
Posts: 15,368

Re: I set my gopro hero7 to max 4k and wasn’t able to open video on app; it was not supported

[ New ]

@greenalp434, 4K 30FPS video resolution in 4:3 aspect ratio will save the footage in HEVC format. You'll need to have an HEVC-compatible device to download and view the media. See HEVC Explained for more information.