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Tourist
Posts: 9

I need help, Quik App don't export single frames right

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Hi,

 

I have a problem with the "Quik" app. I took a vertical video and tried to extract / export a photo using the app. Unfortunately, the saved photo is distorted and in the wrong format. Can you please help me.

 

Greetings from Germany.

Screenshot_20211014_233520_com.gopro.smarty.jpg

Accepted Solutions
GoPro
Posts: 3,542

Re: I need help, Quik App don't export single frames right

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@drbackfisch @marciliomka 

Hi,

very sorry about that and thank you for reporting. We do have a bug opened for this issue - Photo grab from a 9:16 native video will get stretched - and it will be fixed in update 10.3. 

View solution in original post


All Replies
GoPro
Posts: 30,743

Re: I need help, Quik App don't export single frames right

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Hi @drbackfisch

 

What phone are you using? What version is the camera on?

Is this a GoPro file or is it from your phone?

Do you observe the same when working with other files?

I am not able to replicate this on Huawei P30 and an iPad Air 4.

Would you mind sharing a screen recording of your workflow?

 

Thanks!

Ej

 

Tourist
Posts: 9

Re: I need help, Quik App don't export single frames right

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Hi @aragon1006

Thanks for your quick message. I'm using the Honor 10. This video was shoot on GoPro HERO9 Black and i don't know if it's important, the Video is incl. Max Lens Mod. This is a GoPro file, but came from the sd card over the PC into the cloud and the I download it to "Quik" mobile App. Also with other files with the Max Lens Mod. Thanks for your help.

A link how I want to extract Frames in "Quik".

https://1drv.ms/v/s!AmlHsWmGtzlEmGnMCNXwdTFBGyBG (OneDrive)

Greetings from Backfish
Hiker
Posts: 12

Re: I need help, Quik App don't export single frames right

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@drbackfisch Estou com o mesmo problema de exporta frame de videos 2.7k, 1440p e 4k eles estão ficando distorcidos com formatos 16:9, isso esta acontecendo depois da ultima atualização do APP (6 de outubro de 2021)  

fone= Samsung S20 FE

modelo= SM-G780GZBRZTO

GX014720_1634297070556.jpg
Tourist
Posts: 9

Re: I need help, Quik App don't export single frames right

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@marciliomka yes, I filmed in 5k 4:3 with Max Lens Mod. I hope someone can help us!
GoPro
Posts: 30,743

Re: I need help, Quik App don't export single frames right

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Hi @marciliomka @drbackfisch

Thanks for the sample files.

Can you please check the chipset of your phones?

 

Also, @drbackfisch, you may have missed enabling Max Lens mode.

5K is not available when the Mod is enabled.

 

Regards,

Ej

Hiker
Posts: 12

Re: I need help, Quik App don't export single frames right

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Chipset: Qualcomm Snapdragon 865

Tourist
Posts: 9

Re: I need help, Quik App don't export single frames right

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@aragon1006 sorry, I it was shoot in 1920 x 1440 and Max Lens Mod is activated.

Chipset of my Smartphone: Kirin 970 2,3 GHz

Tourist
Posts: 9

Re: I need help, Quik App don't export single frames right

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60 FPS
GoPro
Posts: 30,743

Re: I need help, Quik App don't export single frames right

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Thanks! We'll have this checked with the team.

We'll post back for updates.

GoPro
Posts: 3,542

Re: I need help, Quik App don't export single frames right

[ New ]

@drbackfisch @marciliomka 

Hi,

very sorry about that and thank you for reporting. We do have a bug opened for this issue - Photo grab from a 9:16 native video will get stretched - and it will be fixed in update 10.3. 

Hiker
Posts: 12

Re: I need help, Quik App don't export single frames right

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Fantastico!! @haindash obrigado pelo retorno, sempre juntos para um melhor App. #Quik   

Tourist
Posts: 9

Re: I need help, Quik App don't export single frames right

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Thank you @haindash!

Will this Bug also work for 4:3 Videos?
GoPro
Posts: 3,542

Re: I need help, Quik App don't export single frames right

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Hi,
Your video was taken in portrait mode right? This bug affects portrait, so it should fixed it regardless of resolution.
Tourist
Posts: 9

Re: I need help, Quik App don't export single frames right

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Yes, it was taken with Max Lens Mod on HERO9 Black. Thank you
Tourist
Posts: 9

Betreff: I need help, Quik App don't export single frames right

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@aragon1006 @haindash thank for fixing the bug, it works now in 10.3 thank you guys ;)
Hiker
Posts: 12

Betreff: I need help, Quik App don't export single frames right

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@aragon1006 @haindash no meu caso tambem foi resolvido, frame dos videos exportados em perfeita condição.  

Obrigado!!

GX014891_1635156564546.jpg
GoPro
Posts: 30,743

Re: Betreff: I need help, Quik App don't export single frames right

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That's great! Thanks for the update. @drbackfisch @marciliomka

Feel free to post back if anything comes up.