I'm trying to sync my GoPro to the app. When syncing it say no new photos or videos [ New ]

[nzadventure2019]

I'm trying to sync my GoPro to the app. When I swipe down on the app to upload the photos/videos from the SD card in the camera it says that there are no new photos or videos, however there is! What am I missing here? I can see all the photos and videos on the camera but not on the app as they won't upload. 

[mariustanya]

Hello @nzadventure2019.  Which phone model are you using, and which OS is it running on? Have you already updated to the latest version of the app? If you haven't, please do and make sure to restart your phone after the update. Once ready, pair your phone and the camera again following the steps described here. Let us know how it goes.  Thanks!