2 weeks ago
I have just finish reframing the 360 video and it play, but when i ask the rendering , the gopro app ask me to retry because there is a problem, I have try more time but the answer is always the same. My os is android emui 9.1.0 on my new phone Huawei p smart z.The same 360 video work (reframing and rendering) on My old iphone 6. Ciao e grazie
2 weeks ago
@luca1960, thanks for reaching out. Sorry to hear about the trouble. Please ensure to have the latest version of the GoPro App installed on your Android mobile device. Then clear cache on the app (phone) settings (just clear cache and not clear data) and restart your phone.
a week ago
The cache is 0 , so I can not clear cache . The mobile devices is Huawei p smart z with Android 9 . I do not know where i can find the requrement you said, your "requirements" bring nowhere. Anywhy I can see 360 video and I am able reframing but i am not able to translate it in a normal video and so app said that is not possible rendering.
Are you getting an error saving the reframed files?
Or are you looking to edit via Overcapture? To access this option, tap on the Reframe icon then tap on the three dots on the upper right hand side.
Here are other links you may check:
Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.