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Sightseer
Posts: 1
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I have lost my hero 7 black

I lost my gopro 7 in train from nice to Genoa and I have called all the department related to this case but no chance , will you guys help track my gopro and bring it back .. and what is the maximum thing I can do

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GoPro
Posts: 9,951

Re: I have lost my hero 7 black

Sorry to hear about the lost camera, @saronano. There is no way to trace or locate the camera unless it has been paired to a mobile device and is still connected to it. It can then be traced through the Locate Camera function. 

 

At this time, it would be best to get in touch with Support team so they can create a case using the serial number of the camera. This way, you will get notified when someone calls in using your camera. Support can be reached by phone or chat through https://gopro.com/help/ContactUs .

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GoPro
Posts: 9,951

Re: I have lost my hero 7 black

Sorry to hear about the lost camera, @saronano. There is no way to trace or locate the camera unless it has been paired to a mobile device and is still connected to it. It can then be traced through the Locate Camera function. 

 

At this time, it would be best to get in touch with Support team so they can create a case using the serial number of the camera. This way, you will get notified when someone calls in using your camera. Support can be reached by phone or chat through https://gopro.com/help/ContactUs .