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Reply
Tourist
Posts: 6

I have a problem with live stream facebook

i can't live stream facebook 
help me please

my gopro firmwere Latest version

my phone iphone 7+ larest ios version
51066317_2155881597812779_1704522084257890304_n.jpg

GoPro
Posts: 3,505

Re: I have a problem with live stream facebook

Hi @thedoggydirty,

 

Please try this. 

 

Reset camera connection on your camera settings. 

Delete the paired device (Camera) on GoPro App. 

 

Delete Bluetooth SSID on your Phone. 

 

Pair GoPro App and Camera. 

 

Make sure you have active internet connection. 

 

Then try to stream to Facebook. 

 

Please let us know.

 

-Jay 

Highlighted
Tourist
Posts: 6

Re: I have a problem with live stream facebook

Still found the same problem TT
GoPro
Posts: 6,765

Re: I have a problem with live stream facebook

Hello @thedoggydirty. If you have not done it yet, re-flash firmware on your camera (even if your camera may already be updated to the latest firmware). There are steps under Manual Update here https://gopro.com/help/articles/how_to/software-update-instructions-for-hero7-cameras to guide you through the process. This process will help clear any possible error associated with the current installation. 

 

Then, pair your camera with your phone. Should you encounter any issue, there are troubleshooting steps here that you can refer to. Once everything is good, get started with live stream again considering the steps detailed in this article. Let us know how it goes.