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Tourist
Posts: 2

I have a gopro Black Hero 6 GP24950883 and I can't connect my device to my phone. I have the Quick

[ New ]

I have the Qick app installed on my phone.  Is there an

GoPro
Posts: 3,193

Re: I have a gopro Black Hero 6 GP24950883 and I can't connect my device to my phone. I have the Qu

[ New ]

Hi,

For connection issues, it’s best to reset everything because it could be a problem with the phone itself, the app, or the camera. 

Firstly the phone:
- Restart the phone
- After phone is back on turn off/on wifi and bluetooth 
- Remove any GoPro connection from the wifi settings menu
- Remove/unpair any GoPro connection from the bluetooth menu

Secondly the app:
- Delete the camera from the camera chooser inside the app (long press on camera image)
- (Android only Clear cache from the app: go to settings - apps - GoPro - clear cache)
- Kill the app and relaunch

- Make sure you are running the latest app version

Lastly the camera:
- Pull battery out and back in

- Make sure you are running the latest camera Firmware
- Turn wifi off and on
- Turn camera off and on

Now for pairing the camera to the app:
- Put camera in pairing mode, turn wifi connection on or wireless connections on
- Open app and tap the camera icon
- At this point the app will try to connect over bluetooth and take you through the pairing process, follow all the instructions on screen in app
- Some phones and some regions require that the camera be in a 2.4GHz wifi band so you may want to check that as well. This has to be changed on the camera > Preferences / Connections / Bandwidth
- Once you are paired just make sure for future reconnections that the wifi is on in the camera and you’ll be all set

 

Also, try manually connecting to the camera's WiFi network.  Send the app to the background and manually connect to the camera from your phone’s WiFi settings. You can find the password by putting the camera in pairing mode, then hitting the Info button on the camera.

 

We also have an article online about those issues: https://community.gopro.com/t5/en/GoPro-Quik-Troubleshoot-Connectivity-Issues/ta-p/392964 


Hope this helps

Tourist
Posts: 2

Re: I have a gopro Black Hero 6 GP24950883 and I can't connect my device to my phone. I have the Qu

[ New ]

thank you so much for the help.  I tried everything you said and I still get the "can't connect" message, "maybe later or retry".

I have spent hours trying to figure this out.  Is there any live chat or other option that can help me connect my go pro to the app?

I have several pics/videos on there but no way to edit/show/etc

thank you

 

GoPro
Posts: 28,524

Re: I have a gopro Black Hero 6 GP24950883 and I can't connect my device to my phone. I have the Qu

[ New ]

Hi @averill12

 

What phone are you using?

Do you observe the same when pairing the camera with another device?

If it's still the same, try running a manual update.

Check out the steps on https://gopro.com/en/us/update/hero6

 

Let us know how it goes.

 

Thanks!
Ej