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Tourist
Posts: 2

I habe subscribed already buy it is again asking me to subscribe for its new features

[ New ]
Hi Hello
I have bought a yearly subscriptions in quik app and after your latest updates now it's again asking me to subscribe for using premium tools attached below is my subscription which is expiring next year.
Screenshot_2021-06-30-20-15-47-901_com.android.chrome.jpg

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Tourist
Posts: 2

Re: I habe subscribed already buy it is again asking me to subscribe for its new features

[ New ]
Thanks a lot I have entered a wrong mail id. And now it's working good thanks for your timely responses

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GoPro
Posts: 3,735

Re: I habe subscribed already buy it is again asking me to subscribe for its new features

[ New ]
Hi,

Make sure that you are using the correct email address linked to the subscription. We have found that very often users are confused as of which address has the subscription since there's the GoPro Account and the PlayStore or iTunes purchase.
Check directly in the App settings - the little person icon in the top left corner, don't use the autofill suggestion in case it could take the wrong account.

GoPro
Posts: 3,735

Re: I habe subscribed already buy it is again asking me to subscribe for its new features

[ New ]
We checked the email associated with your account here achinprasanXXX@gmail.com and this one doesn't have a subscription attached to it so your subscription is under another email.
Tourist
Posts: 2

Re: I habe subscribed already buy it is again asking me to subscribe for its new features

[ New ]
Thanks a lot I have entered a wrong mail id. And now it's working good thanks for your timely responses