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Hiker
Posts: 12

I don' see my gallery via GoPro app!!!

[ New ]

Since yesterday I don't see anything in my cloud gallery in the GoPro app. I see only message "Let's back up your media". Earlier everything was ok. I have over 1500 films in my gallery. My subscription is up to date. On the website problem doesn't exist. I have two phones (Huawei and Realme) and the problem is both of them. 

Screenshot_20210219_143734_com.gopro.smarty.jpg
GoPro
Posts: 11,878

Re: I don' see my gallery via GoPro app!!!

[ New ]

@danielwozniak, please try clearing the cache for the GoPro app in your device's settings under the "Applications" section. Also, make sure that you're signed in to the correct account in the app. You can also try signing out and logging back in. 

Hiker
Posts: 12

Re: I don' see my gallery via GoPro app!!!

[ New ]

It works, but only on my Huawei P20. On Realme I don't see my gallery still :(

GoPro
Posts: 23,316

Re: I don' see my gallery via GoPro app!!!

[ New ]

Thanks for the update.@danielwozniak

It could be a compatibility issue.

Are both phones using the same app version?

Would you be able to share a screenshot when accessing the Cloud tab on the Realme phone?

 

We'll have this shared with the team.

 

Regards,

Ej

Hiker
Posts: 12

Re: I don' see my gallery via GoPro app!!!

[ New ]

Of course. I share screenshot.

realme.png
GoPro
Posts: 23,316

Re: I don' see my gallery via GoPro app!!!

[ New ]

Thanks! @danielwozniak

We'll post back for updates.