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Sightseer
Posts: 3
Accepted Solution

I cant update the Wifi Password.

Please help. I have forgotten the password and tried to reset it. I go through the relevant steps but at the end when it states the camera turns off or manually turn it off i just have the network symbol with the battery bar simulating its charging. I cant even manually turn it off unless I disconnect and it fails to update. I have no idea what to do next.


Accepted Solutions
GoPro Community Manager
Posts: 5,858

Re: I cant update the Wifi Password.

What camera are you using? Are you resetting the camera's password using the steps at https://gopro.com/help/articles/Block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password?

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,858

Re: I cant update the Wifi Password.

What camera are you using? Are you resetting the camera's password using the steps at https://gopro.com/help/articles/Block/How-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password?

 

Thanks,

Jeff

Sightseer
Posts: 3

Re: I cant update the Wifi Password.

I'm using a go pro 3 and yes it was following those steps. I get to the end and the camera won't power off unless I disconnect and then it won't update.

GoPro
Posts: 3,924

Re: I cant update the Wifi Password.

Hi @greendive43217 I am sorry to hear that you are not able to get that camera updated. If you are still having some trouble please reach out to Support directly by Phone or Chat so they can help you out! https://gopro.com/help/PKBContactus

 

 

Best,

Ryan