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Sightseer
Posts: 1

I cant connect to my hero black 7 throw the app

[ New ]

dear Gopro,

I'm trying to connect to my GoPro hero black 7 throw the app and it doesn't let me it says that it can't connect to my GoPro.

this issue came up 2 days ago but before that I didn't have any issues, I hope u can help me

(I attached the message that it tells me)

Screenshot_20200826-144505.png
GoPro
Posts: 24,380

Re: I cant connect to my hero black 7 throw the app

[ New ]

Hello @adroitflar50161

 

Can you help us with the following information: Camera version, GoPro App version, phone and OS version.

Please pairing from the mobile device's Wi-Fi manager first, then connect to the camera's Wi-Fi in the GoPro App.

Can you also check if changing the WI-FI band will help?

 

Thanks!

Ej