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Tourist
Posts: 5

I cannot get my 360 video off the gopro app

[ New ]
I accidentally hit delete after download when i transferred my 360 video to the mobile app. I would like to edit it on my computer but i cannot download the files to my phone or they will make it an mp4 and i would like to preserve the full 360 file. is there anyway i can preserve the 360 file type and transfer the whole file to my mac with the mobile app?
GoPro
Posts: 24,680

Re: I cannot get my 360 video off the gopro app

[ New ]

Hi @austinloong

 

If you have GoPro PLUS, you can have the 360 files uploaded from the app.

Once uploaded, access the files via gopro.com then download the files manually.

It will be downloaded as a .360 file.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 5

Re: I cannot get my 360 video off the gopro app

[ New ]
Thanks for responding. Where on the website can i access my downloaded media? I have signed in and do not see where I can access it.
Tourist
Posts: 5

Re: I cannot get my 360 video off the gopro app

[ New ]
I do not have GoproPLUS. So if I want that clip I would need to buy Gopro PLUS?
GoPro
Posts: 24,680

Re: I cannot get my 360 video off the gopro app

[ New ]

Hi @austinloong

 

Not sure if other cloud services would be able to keep the .360 file.

 

We have a 30 day free trial for GoPro Plus.

You may want to try it out https://gopro.com/en/us/shop/subscription/gopro-plus-monthly-subscription/GoProPlusMonthly.html

 

Thanks!

Ej

Tourist
Posts: 5

Re: I cannot get my 360 video off the gopro app

[ New ]
I can't see where on Gorpo Plus or Quick it would allow me to download the full 360 file. Any idea?
GoPro
Posts: 12,690

Re: I cannot get my 360 video off the gopro app

[ New ]

Please refer to my response to your other post.