10-17-2019 08:24 PM
10-18-2019 03:18 PM
Hello @raquelita333. Is this observed for photos alone? Are videos showing up? Are the media already saved on the app on your phone? Or are you previewing them while still not imported to the app? If so, try saving the media to the app first. Then see if the media will already be accessible.
If this is not the case, see if the media are dated incorrectly and may be saved on a different section of the media page/tab. Let us know what you find out. Thanks!