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Sightseer
Posts: 4

I can t view my media on the cloud on my iPad but works ok on my iphone

I have uninstalled the iPad app reinstalled it, I’m logged in with GoPro plus but nothing showing in the cloud media but on my iPhone cloud media  it has loads of videos in there.

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GoPro
Posts: 15,277

Re: I can t view my media on the cloud on my iPad but works ok on my iphone

Hi @royalcliff64628

 

Have you set the GoPro app to automatically import files to your Plus account?

You may also try singing in and out of your Plus account.

For reference, see GoPro Plus - Mobile Upload

Let us know how it goes.

 

Thanks!
Ej

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Tourist
Posts: 8

Re: I can t view my media on the cloud on my iPad but works ok on my iphone

I'm having this problem, but the other way around. 

GoPro Plus cloud media shows up on my iPad but not my iPhone.

 

  • It shows up fine on my Mac and the web
  • I have tried deleting and reinstalling the app on my phone
  • I have tried signing in and out of my account on the phone.


Does anyone have any suggestions? 

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GoPro Community Manager
Posts: 7,039

Re: I can t view my media on the cloud on my iPad but works ok on my iphone

It can take some time for the different devices to import the directory of all of the content on your cloud account. Let it stay open for a while so it can fully sync. If that doesn't resolve it, our team at https://gopro.com/help/ContactUs can do some additional troubleshooting.

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Tourist
Posts: 8

Re: I can t view my media on the cloud on my iPad but works ok on my iphone

What sort of length of time are you talking about? I’ve left the app open for over an hour in the past, with not a single frame appearing.

This problem has persisted for nearly a year now - I suppose it’s time to go straight to support.
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Tourist
Posts: 8

Re: I can t view my media on the cloud on my iPad but works ok on my iphone

@jefft I'm not getting any response from support when I try to contact them. I just get constant "all our agents are busy" messages.

 

How should I take this forward?

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GoPro
Posts: 12,418

Re: I can t view my media on the cloud on my iPad but works ok on my iphone

Hello, @adders. Have you been provided a case number when you went to https://gopro.com/help/ContactUs? Did you contact Support during the hours of operation indicated on the page? 

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Tourist
Posts: 8

Re: I can t view my media on the cloud on my iPad but works ok on my iphone

@mariustanya No - never provided with a case number - I just get the error message every time. Yes, I've tried during the stated hours — but I thought one of the benefits of GoPro Plus was that we get 24 hour chat support?