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Tourist
Posts: 3

I can't upload photos to my Quik app

I have an android and was able to use photos and videos perfectly well but today everytims I tried to add photos the app crashed. I have reinstalled the app but it is still happening. Can you advise please
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GoPro
Posts: 18,442

Re: I can't upload photos to my Quik app

[ Edited ]

Hi @vitalapex5664

 

Sorry for any troubles caused.

An update outside of Quik App (Google) is causing this issue, our team investigating the problem and they are working on a fix.

 

Thanks!
Ej

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Tourist
Posts: 3

Re: I can't upload photos to my Quik app

thanks for the update do you have any idea how long it may take?
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GoPro
Posts: 18,442

Re: I can't upload photos to my Quik app

Hi @vitalapex5664

 

We'll post an update on this thread once we have additional information.

 

Thanks again!

Ej

 

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Tourist
Posts: 4

Re: I can't upload photos to my Quik app

Hi @aragon1006
How is it going?
Are you now able to estimate in how long time will be the fix available?
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GoPro
Posts: 9,122

Re: I can't upload photos to my Quik app

@jackpie, we currently do not have an estimated time as to when the fix will be available. Rest assured, we're working deliberately on it. We'll keep everyone posted as soon as we have any further update. Your patience is very much appreciated.

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Tourist
Posts: 2

Re: I can't upload photos to my Quik app

I am facing the same problem!
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Tourist
Posts: 4

Re: I can't upload photos to my Quik app

@turasa
They added a message when opening Quik that the problem is known and will be fixed as soon as possible.