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Tourist
Posts: 7

I can't edit any of my videos

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Even if I'm suscribe , I can't edit any of my videos!!!
Here is the message I get.
Screenshot_20210726_185455_com.gopro.smarty.jpg
GoPro
Posts: 28,851

Re: I can't edit any of my videos

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Hi @kappaomega31247

 

We are not able to pull up a subscription using the email address on your Hub profile.

Is there a chance another email was used when you signed up?

 

Thanks!

Ej

Tourist
Posts: 7

Re: I can't edit any of my videos

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***@gmail.com

GoPro
Posts: 28,851

Re: I can't edit any of my videos

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Hi @kappaomega31247

 

Was it purchased through iTunes or Playstore?

Would you be able to share a screenshot confirming the subscription?

 

Thanks!

Ej

Tourist
Posts: 7

Re: I can't edit any of my videos

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Play store
Screenshot_20210727_002645_com.android.vending.jpg
GoPro
Posts: 28,851

Re: I can't edit any of my videos

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Thanks for getting back to us. @kappaomega31247

Is there a chance that your Google Play Store account is tied to a different email address? 

Tourist
Posts: 7

Re: I can't edit any of my videos

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No , it's the same email.
Tourist
Posts: 7

Re: I can't edit any of my videos

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Any news?
GoPro
Posts: 414

Re: I can't edit any of my videos

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@kappaomega31247 there appears to be a problem on our end that we are trying to track down. Meanwhile, can you please update your first name/last name by going here https://gopro.com/account ?

 

Thanks

 

Tourist
Posts: 7

Re: I can't edit any of my videos

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Done ,thanks!!!
GoPro
Posts: 414

Re: I can't edit any of my videos

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Thanks. You should be good to go now. Can you test and lmk if there are issues. Apologies for the inconvenience.

 

Tourist
Posts: 7

Re: I can't edit any of my videos

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Everything works fine , thanks!!!
GoPro
Posts: 414

Re: I can't edit any of my videos

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Awesome. Please post here or DM if you have any issues.

Sightseer
Posts: 4

Re: I can't edit any of my videos

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Facing similar issues. I chatted with support for more than a hour , but haven’t heard back yet.
I have the subscription , but Quik app keeps asking to add subscription when I tried to add photos . Tried restoring purchase option, but it keeps giving an error. Please resolve .
Sightseer
Posts: 4

Re: I can't edit any of my videos

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AD376E61-3F0F-488D-8D42-26F051840A7D.png
GoPro
Posts: 414

Re: I can't edit any of my videos

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@grandblaze5677 there is a subscription recorded in our system for the GMail address associated with the nickname "grandblaze5677". Can you ensure you are logged in with the right account ? Click on the person icon and look at your email address at the bottom above the "Sign out" button on the iOS app.

 

Thanks

 

Sightseer
Posts: 4

Re: I can't edit any of my videos

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Yes, verified that it’s using the same gmail account . I restarted and signed out multiple times, but nothing helped.
GoPro
Posts: 20,534

Re: I can't edit any of my videos

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Hello, @grandblaze5677. An update. A fix for this issue has been released with version 10.0 of the Quik App. If you have already updated the app to this version, will you be able to test if the issue is cleared? We hope to hear back from you. Thanks!

Sightseer
Posts: 4

Re: I can't edit any of my videos

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Thank You. I just checked and still get the Subscription prompt when accessing phone pics. I also have the 10.0 version .