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Tourist
Posts: 4
Accepted Solution

I can't download videos from GoPro5 black to an Ipad mini 2

hello, I have a problem with the compatibility of my gopro5 and an ipad mini 2, trying to download the files tells me that you can not download the contents, as shown in the picture. Somebody could help me?

25348847_10214916510048262_7519650020704630933_n.jpg

Accepted Solutions
GoPro
Posts: 3,924

Re: I can't download videos from GoPro5 black to an Ipad mini 2

Hey @carlosvo1990,

 

It looks like those resolutions are not supported with the iPad Mini 2. You can see supported resolutions here: https://gopro.com/help/articles/block/Quik-for-mobile-Supported-Resolutions-to-Copy-and-Share

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: I can't download videos from GoPro5 black to an Ipad mini 2

Hi @carlosvo1990,

 

What version of iOS is your iPad? What type of files are you trying to download? What settings are the files?

 

Best,

Ryan

Tourist
Posts: 4

Re: I can't download videos from GoPro5 black to an Ipad mini 2

hi man, i got 11.2 iOs version video files are 4kx30fps, 2.7kx30 even 1080 can't download it to an ipad. But funny thing is that i can download photos not videos.
Tourist
Posts: 4

Re: I can't download videos from GoPro5 black to an Ipad mini 2

also i can download files to an android system but i need to use splice and its only for iOS
GoPro
Posts: 3,924

Re: I can't download videos from GoPro5 black to an Ipad mini 2

Hey @carlosvo1990,

 

It looks like those resolutions are not supported with the iPad Mini 2. You can see supported resolutions here: https://gopro.com/help/articles/block/Quik-for-mobile-Supported-Resolutions-to-Copy-and-Share

 

Best,

Ryan

Tourist
Posts: 4

Re: I can't download videos from GoPro5 black to an Ipad mini 2

thx man, you helped me a lot!