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Tourist
Posts: 2
Accepted Solution

I can't connect my new Gopro Hero 5 Black at Gopro app for IOS

Hello I have a small problem, when I try to connect my GoPro Hero 5 black application Gopro App on ios, I can not match the camera, I have the message "MATCHING CANCEL", however my Bluethoot and my wifi sound activated. I tried to reset the password of the GoPro, as well as forget the wifi on my device IOS (iPhone SE), but no change. Thank you for helping me as soon as possible.


Accepted Solutions
GoPro Community Manager
Posts: 5,959

Re: I can't connect my new Gopro Hero 5 Black at Gopro app for IOS

@dower37 - I don't know that I've seen that message before. Are you trying to pair using just bluetooth? If so, the wifi connection coming from the camera is the primary connection method. The bluetooth is a supporting connection.

 

Here's a video I did pairing the iPhone to the HERO5 Black. Where in the process are you seeing the error?

 

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,959

Re: I can't connect my new Gopro Hero 5 Black at Gopro app for IOS

@dower37 - I don't know that I've seen that message before. Are you trying to pair using just bluetooth? If so, the wifi connection coming from the camera is the primary connection method. The bluetooth is a supporting connection.

 

Here's a video I did pairing the iPhone to the HERO5 Black. Where in the process are you seeing the error?

 

 

Thanks,

Jeff

Tourist
Posts: 2

Re: I can't connect my new Gopro Hero 5 Black at Gopro app for IOS

Hi,  I don't see any error in the process. Thank you for responding, the problem is solved, I just restarted my device ios, a bug surely ....