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Sightseer
Posts: 1
Accepted Solution

I can't connect my Hero5 to the Capture App

I Just bought the Karma bundle that comes with everything. No matter what I do, I cannot get my Hero5 to connect to the Capture App. It says that I have no internet connection every time that I try to connect the camera to the app. I know it works though, because my Hero3+ connects no problem every time. I just want to be able to access my pictures quickly from my phone. Is that too much to ask gopro!!!????


Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: I can't connect my Hero5 to the Capture App

@isaiaht180 - The "no internet connection" message is normal. It's signaling that the camera providing the wifi signal you're connecting to doesn't also have access to the external Internet (it doesn't). You can move on to the next steps when you see that and should still be able to connect.

 

Here's a quick video I did a little while ago that goes through the whole process:

 

 

Thanks,

Jeff

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All Replies
GoPro Community Manager
Posts: 5,853

Re: I can't connect my Hero5 to the Capture App

@isaiaht180 - The "no internet connection" message is normal. It's signaling that the camera providing the wifi signal you're connecting to doesn't also have access to the external Internet (it doesn't). You can move on to the next steps when you see that and should still be able to connect.

 

Here's a quick video I did a little while ago that goes through the whole process:

 

 

Thanks,

Jeff