Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Mobile
Reply
Highlighted
Tourist
Posts: 2

I can't access the videos in the cloud with the Gopro APP (iOS)

When opening the APP on iOS, when I click on the Cloud tab, the following sentence appears: "No media yet". However, I am a subscriber to Gopro + and through the web and desktop App, I can access all the videos in the cloud.

I wonder, what can I do to access these videos via iPhone?

Gopro screen.PNG
Highlighted
GoPro
Posts: 15,859

Re: I can't access the videos in the cloud with the Gopro APP (iOS)

Hi @mazlobo

 

Have you tried signing in and out of your PLUS account on the app?

You can also try clearing the app's cache. NO need to include data.

Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: I can't access the videos in the cloud with the Gopro APP (iOS)

I have already performed the following steps:

 

- I logged out of the APP
- I logged out of GoPro +
- I deleted it, and installed the APP again

 

Regarding cache cleaning, I don't know how to do this. Do you have a step-by-step process?

Highlighted
GoPro
Posts: 13,067

Re: I can't access the videos in the cloud with the Gopro APP (iOS)

Thank you for doing the recommended steps. Sorry, clearing cache only applies to Android devices. It would be best to get in touch with our support team so a case could be created and submitted to the PLUS team. 

 

To connect with Support, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. When you get connected, let the representative know that you have already done troubleshooting steps. You may direct them to this thread for reference.